Frequently asked questions
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What is LifeLock Core and what does it cover?
It offers essential protection you need, fixing all types of identity theft, guaranteed,* beyond what banks can handle, and gets your money back.
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What is the Million Dollar Protection Package†††?
This package offers layered identity theft coverage, including stolen funds reimbursement, personal expense compensation, and legal or expert assistance—amounts vary by plan from $25K to $1M or more.
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Am I protected if my identity is stolen?
Yes. LifeLock Core includes the Million Dollar Protection Package†††, which combines expert help, reimbursement, and guided recovery if identity theft happens.
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Do I get legal help if I need it?
Yes. You have access to lawyers and identity theft experts, with coverage up to $1 million.
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Will I get my money back if funds are stolen?
Yes. LifeLock Core reimburses up to $25,000 for stolen funds due to identity theft.
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Are personal expenses covered too?
Yes. You’re covered up to $25,000 for costs like lost wages or document replacement.
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Will I know if something suspicious happens to my accounts?
Yes. You’ll receive alerts for suspicious activity across up to two of your credit, checking, and savings accounts.
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Can I stop fraud before it happens?
Yes. Credit and payday loan locks help block unauthorized access and prevent payday loans in your name.
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Will I be alerted to unusual charges?
Yes. You’ll receive alerts for unexpected or suspicious charges so you can act quickly.
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Does LifeLock Core monitor my credit?
Yes. LifeLock Core includes credit monitoring across two bureaus and monthly access to one credit report and score. There is more protection coverage across all three credit bureaus (Experian, Equifax, TransUnion) in LifeLock Advanced and LifeLock Total.
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Does Core protect my personal data online?
Yes. Automatic data broker removal helps reduce exposure of your personal information online. Once you add your details, we scan 60 data broker sites for your personal information and automatically remove your data.
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Will I be alerted if someone misuses my identity?
Yes. LifeLock Core uses an Identity Alert System that monitors for a wide range of identity threats and notifies you early so you can act before serious damage occurs. This includes monitoring for exposed personal data, suspicious account activity, unauthorized address changes, and signs that someone may be trying to use your identity.
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Does LifeLock Core monitor the dark web and data breaches?
Yes. LifeLock Core continuously monitors dark web marketplaces and notifies you if your personal information is found. You’ll also receive breach alerts if a major data breach may have exposed your information.
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Are address changes or court records monitored?
Yes. You’ll receive USPS address change alerts, arrest and court record alerts, and sex offender alerts.
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Is help available anytime?
Yes. LifeLock Core includes 24/7 customer phone support and a 24/7 virtual assistant for scam detection.
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