Frequently asked questions

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What is LifeLock Advanced and what does it cover?

Proactive protection, enhanced credit monitoring, and broader financial coverage. If you become a victim of identity theft, a U.S.-based Restoration Specialist will be dedicated to your case from start to finish, and will fix it, guaranteed.^* Plus, now you get Scam Reimbursement coverage.⁷

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What extra protection does LifeLock Advanced provide vs LifeLock Core?

LifeLock Advanced includes everything in LifeLock Core, plus higher reimbursement limits, broader monitoring, and scam protection. It also increases reimbursement limits and adds scam support and reimbursement. It notifies you of suspicious activity across up to five of your credit, checking, and savings accounts vs two accounts in LifeLock Core. LifeLock Advanced also provides credit monitoring¹ across all three credit bureaus, in addition to your daily credit score across Equifax, TransUnion, and Experian. With LifeLock Advanced, you also get access to priority customer service support.

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How much stolen money is covered?

Up to $100,000 for stolen funds due to identity theft.

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Are personal expenses covered at a higher level?

Yes. Personal expenses are covered up to $100,000 per person.

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Does LifeLock Advanced help with scams?

Yes. You’ll receive scam support plus up to $5,000 in scam reimbursement for eligible losses.

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How many financial accounts can be monitored?

LifeLock Advanced monitors up to 5 checking, savings, or credit accounts.

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Are utilities and phone accounts monitored?

Yes. Advanced includes telco and utility account alerts.

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Does LifeLock Advanced monitor my credit across all three credit bureaus?

LifeLock Advanced includes three-bureau credit monitoring, annual three-bureau reports, and monthly one-bureau reports.

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What happens if I receive a LifeLock alert with LifeLock Advanced?

If you receive an alert from LifeLock, immediately log in to your Norton account (or app) to review the details and click "Yes" or "No" to confirm if you authorized the activity. If fraudulent, select "No" to trigger an investigation and dispute the alert.

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Is support faster/prioritized with Advanced?

Yes. Advanced includes priority 24/7 customer phone support.

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